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Exclusions to our Policy:
Size Changes
If the ring has cracked due to being too loose then we understand a smaller size may be needed. Our free lifetime warranty service covers the original size ordered. If a new size is requested at the time of warranty replacement then a size changing fee will incur. The price to change a size under warranty is $20 that is billed out to the customer.
Laser engraved personalization
We only warranty rings that have been engraved by Sunny Rings. If the ring has been engraved by another store then a fee of $30 will incur at time of replacement. The $30 will be billed to the customer and includes all shipping fees.
Black and Gold Tungsten Rings
Do not be fooled by companies claiming that colored tungsten will look great for life. This is not possible. Colored tungsten is extremely durable, however, it is just a plating. There is no true way to color a tungsten ring throughout. The metal is too tough and dense to perform this color change. Colored tungsten can scratch and fade over time. If, at any time, your black or gold ring begins to look anything less than beautiful we will re-plate your ring. By re-plating the ring will bring your ring to new condition. This service will fall under a repair and there will be a fee. The fees to re-plate a black or gold ring is $40. This covers both the re-plating and the shipping back to the customer.
Precious Metal Inlays
Precious metal inlays are not as durable as tungsten. Sunny Rings repairs tungsten metals only. If you have purchased a ring with a precious metal inlay the ring will have to be manufactured as a new ring. The price on all precious metal inlay repairs is 20% of its retail price. The time frame on all precious metal repairs is approximately 6 weeks.
Inlays Consisting of Wood, Shell or Carbon Fiber
Sunny Rings warranties the tungsten metal only. If you have purchased an inlay that has cracked or pulled from the ring we will repair the ring as a service. The pricing is replace the inlay is $20 that is billed out to the customer. This covers both the repair and shipping fee back to the customer.
Custom Ring Orders
Custom ring orders have been specifically made per a customer request. To replace a tungsten, titanium or ceramic ring it will need to be remade. The price to replace a custom order is $60. The time frame to replace is approximately 6 weeks.
Please contact our Sales team or send an email to begin processing a warranty. At that time we will provide further instructions on how to begin the process.